Avoid Tickets by Communicating Outages

Jason Scotto, Customer Success Engineer

This quick automation walks you through sending targeted outage messages to service subscribers and prevent calls to the service desk.

User Experience

outages dynamic flow 1
outages dynamic flow 2


Implementation Steps

If you use ServiceNow...

  1. Follow our quickstart guide for ServiceNow here to connect your ServiceNow instance to Moveworks.
  2. Ask your Customer Success team for our "outages update set".
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