Quickstart

Learning Objectives

In this quickstart, you'll learn to create a sample conversation to manage new hire referrals. This will help you learn to use the Paths workspace.

Before you start, make sure...

1. You have the access to the Paths Workspace.

Step 1: Create a New Path

1. Go to Paths Workspace and click Create.
2. Provide a name & description. Feel free to copy from below
   1. Name: Submit Candidate Referral
   2. Description: Use this conversation to submit a referral in your organization

3. Click Next to proceed.

Step 2: Add your Stories

Moveworks generates conversation experiences based on example stories. You can learn more about this in expert emulation.

To build this New Hire Referral Path, we're going to write two stories, one for technical roles & the other for non-technical roles. Each story has

• A list of questions - these are question prompts to collect information from users. Read more about questions here.
• A solution - usually an answer or an API call to kick-off some process. Read more about solution types here.

Build the stories out in the Story Editor. Switch between them using the Story Navigator.

Story 1: Referrals for Technical Roles

In this story, we’ll focus on technical candidates

1. In an example conversation, a recruiter would ask if the candidate is technical. To emulate this behavior go to the Story Builder, click ADD A BOT ACTION, then click Ask a question.

   

2. Describe your question detail & the individual options will get auto-generated.

   For our tutorial, you can use this prompt:

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   Is this for a technical role?

   

3. You should get Technical and Non-Technical, let’s add a separate special option for hiring executives (Executive)
   1. Click + ADD OPTION & add an option for Executive.
4. Click Create question. You should see the question is added to your Story Editor.

   

5. For technical referrals, let’s advise employees to share a coding challenge with their candidate.
   1. Click on the Technical button & add an action to Present an answer or text-response

      

   2. You can use any answer from your knowledge base, but let’s Write a text response here. Feel free to use this prompt:
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      Please share this link coding challenge with your candidate to start them with their application: https://www.freecodecamp.org/learn/coding-interview-prep/algorithms/implement-merge-sort.

      

6. Click Create Answer

You’re done with your first story (example conversation)!

Story 2: Referrals for Non-Technical Roles

In this story we’ll assist non-technical candidates

1. We’re reusing the same question from Story 1, so you can use the Story Navigator to open a new story using that same question. Select Non-Technical

   

2. Let’s collect the candidate’s name
   1. Click Ask a question
   2. Type What is the candidate's name? as the question detail
   3. Click Create question

   

3. Now repeat for the candidate’s email
   1. Click Ask a question
   2. Type What is the candidate's email? as the question detail
   3. Click Create question
4. Let’s use this information to submit referrals to your team. We provided you a Demo API here:
   1. Head to Referral Tester to get your own unique team id
   2. Copy over your unique team_id that you’ll use for testing

      

5. Now back in Paths, click Execute an API as your next bot action
   1. Choose creator_studio_demo_function as your connector & click Next
   2. Paste /submitReferral into the API endpoint path field.
   3. Select Method as POST
   4. Now add the team id & the user-provided name & email in the API Request Body.
      • We can directly access these values using their labels. Replace your team_id into <YOUR-TEAM-ID-HERE> & use this as the Request Body:
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      {
          "team_id": "<YOUR-TEAM-ID-HERE>",
          "name": "{{job candidate name}}",
          "email": "{{candidate email address}}"
      }

      

   5. Set the Content-Type Header to application/json
   6. Add an API description, you can also use the one below
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      API action to automatically submit referrals for non-technical roles

   7. Click Submit

You can use our API configuration guide for advanced API setup details.

Here’s what your conversation setup should look like. Review & click Next.

Step 3: Build your Generative Intent

Based on your stories & conversation description, Moveworks auto-generates an intent that captures how end-users might ask about this, but it needs your help to fine-tune it.

You can read more about how this works in Generative Intents.

1. Now you can start classifying similar utterances. Click Should trigger or Should not trigger to let Moveworks know if the bot should respond with this conversation experience for similar utterances.

   

2. If you want to add more examples, you can also add other ones below.
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   My buddy said she wanted to work here, how do I hire her?

   

3. Keep classifying until Moveworks tells you that the Triggering Review is ready.

   

4. [Optional] You can also click “Review triggering" to see how it’ll perform against other production utterances, and test your triggering before publishing. See more in our Triggering Review deep dive.

Step 4: Publish your Path

Let’s publish your Path so you can test it out in your bot

1. Choose Launch to selected emails(Testing)
2. Add your work email address under Allow Emails Values
3. Click Launch.

You can learn more about the other launch management options here.

Step 5: Test in the bot

1. Wait up to 2 minutes
2. Test with any utterance & see your conversation in the bot.
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   I want to hire my buddy, how do I get started?

🎉 Congrats! Now, make it more powerful

Not sure where to start? Check out our Idea Library for the touch of inspiration you need!