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Sign up for a virtual Office Hours session to discuss use case scoping and building

Troubleshooting Guides

  1. Troubleshooting Queries Workspace
  2. Troubleshooting Paths Workspace
  3. Troubleshooting Events Workspace

Professional Services

If you would like a dedicated Moveworks engineer to build out your use cases, reach out to your Customer Success Manager.

Requesting API Logs

To request logs to help troubleshoot your use case, please collect:

  • The unique id for your use case

Unique ID for Support Use Case

  • The organization you work at
  • The approximate time you tried launching your use case

Then, send an email to, using the template below. You can click the button below to open a new email with the template pre-filled!

Request API Logs
Subject: Request Logs for Use Case



Dear Support,

I need API logs to troubleshoot and launch my Creator Studio use case.

I work at {{organization}}. The unique id for my use case is {unique_id}}. I tried launching this use case at {{time}}.

 Could you please share API logs with me?

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